HAVEN Helpline


About the HAVEN Helpline

Haven Logo

The Harassment, Anti-Racism and Violence Emergency Network (HAVEN) Helpline is a bilingual and confidential reporting line, open  24/7, for Equity members and non-members to report abuse of power, bullying, discrimination (including, but not limited to, acts of ableism, ageism, racism, or sexism), harassment or sexual harassment, reprisal or violence, caused by a member of Equity while working under one of Equity's agreements and engagement policies. This service may also be used to report historical incidents. 

The HAVEN Helpline is fully confidential within the limits of the law.

HAVEN Helpline: 1-855-201-7823

If you are in an emergency situation, call 911.

The HAVEN Helpline is a joint initiative between Equity, ACTRA and the Directors Guild of Canada (DGC) to provide an industry-wide critical incident reporting line (note that no personal data is shared between Associations).


When to Call HAVEN Helpline?

  • If you have been the victim of abuse of power, bullying, discrimination (including, but not limited to, acts of ableism, ageism, racism, or sexism), harassment or sexual harassment, reprisal or violence while working under an Equity agreements or engagement policy (whether you are an Equity member or not), you are encouraged to call the HAVEN Helpline at 1-855-201-7823 to disclose the incident.
  • If you request a follow-up, one of Equity’s specially trained Respectful Workplace Advisors (RWA) will get in contact with you as soon as possible to further discuss your situation.

What can you expect when you call the HAVEN Helpline?

HAVEN flowchart

The HAVEN Helpline, operated by Telus Heath, will connect you with a specially trained operator who will record all the details of your report. In calling the HAVEN Helpline you have the following options:

  • You may call anonymously and a HAVEN intake operator will talk you through available options to you.
  • In certain cases of distress and trauma, a HAVEN intake operator can refer you to short-term counselling. All callers will be informed of community services and resources that can further assist them.
  • If you want your incident report complaint to be forwarded to Equity so it can be further investigated, you will have to share your name and contact information as well as details of the incident.
  • One of Equity’s specially trained RWAs will get in touch with you as soon as possible to further discuss your situation. RWA’s can discuss a range of options available to you and strategies to deal with the situation if it is currently happening.
  • An RWA can also discuss your options if you wish to file a formal complaint against an Equity member through the Complaints and Disciplinary Process in Equity’s Bylaws. Visit the Complaint & Disciplinary Process for more information.

Frequently Asked Questions about the HAVEN Helpline

All of the HAVEN Helpline intake operators have a university degree and have received specialized training in incident reporting and are briefed about our live performance industry. If you are referred to counselling, HAVEN counsellors hold at least a Master’s degree and a minimum of five years’ experience in their respective specialities.

No one will know you have accessed services unless you choose to tell them (within the limits of the law). No identifying information will be shared with Equity without your consent. Telus Health adheres to stringent privacy standards meeting all of the privacy and confidentiality requirements of the Council on Accreditation (COA) and highest standard of accreditation in the Employee and Family Assistance Program (EFAP) industry.

Telus Health takes steps to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, in accordance with applicable data protection laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the EU General Data Protection Regulation (GDPR). If you have any questions about security, please contact Equity or Telus Health.

Telus Health does not share or sell any confidential information that is collected. They only provide aggregate reporting data to Equity. For example, Telus Health provides the number of calls to HAVEN Helpline, the number of calls that result in a filing, and the number of calls referred to counselling. Telus Health does not share any information that could identify any particular member. The aggregate data helps Equity ensure the service is being used and is meeting the needs of our members.