Service Commitments

Accessible Visitor Service Plan

  • Equity is committed to excellence in serving all visitors, including persons with a disability.


Equity's Personal Information Policy regarding the provision of member information outlines each Equity member's options and choices regarding individual limits on the personal information that may be used and/or disclosed by the Association.

Standards of Professional Conduct

As an association of professionals working in live performance, an Equity member must maintain the highest standard of professional behaviour as defined in the Standards of Professional Conduct.

Respectful Workplace Policy

  • Members, Councillors, staff all have a right to workspaces free from personal and sexual harassment or violence. As part of Equity's Not in OUR Space! national anti-harassment and respectful workplace campaign, Equity created the Respectful Workplace Policy. Respectful workspaces ensure healthy and productive working conditions for all professionals working in live performance across the country.

Service Standards Policy

  • Service Standards ensure Equity's delivery of optimum service levels. The Association aims to offer the best service possible. Our Service Standard Policy assists staff, members, engagers and non-members to understand how we can collectively achieve this aim. It identifies realistic expectations, specific priorities, enquiry response times, and outlines a complaint process and procedure.

Telephone Recording Policy

  • All calls received in or made from Equity office telephone numbers are recorded using a digital recording device and will be stored for a minimum of twelve months. They will be deleted regularly after the minimum retention period. The recording of telephone calls was implemented in order to support effective training and delivery of excellent member service and to allow Equity to deal effectively with internal and external complaints. The Call Recording Policy governs call recording procedures, the management of access, and the use of the telephone call recordings. This policy also outlines the rights and protections of Equity members, staff and others calling Equity.