Contact Us

Office closure advisory: Equity's 'physical' office is closed to the public until further notice. A reduced team of Equity staff is working in the office and remotely to provide member service. As a result of the effects of the pandemic, Equity's remote offices are closed each Friday. 

Voicemail is monitored regularly however we strongly encourage communications be conducted primarily by email. Thank you in advance for your patience and understanding. 

Please note: We do not currently accept deliveries by any courier or shipping company from engagers or members or institutions providing letters of credit. Documents and payments may be sent to us by regular post, Express Post, and  Registered Mail to the National Office address.

Email Advisory: While email is a standard communication delivery service, it is not verifiable. If a sender has not heard back from a staff member or Councillor within two to three days (see Service Standards Policy), they should re-send their email and request acknowledgement of receipt. Emergency emails (defined as a health and safety situation in the workplace or failure to be paid by an engager) should be identified as such in the Subject. Due to necessary staffing reductions during the COVID-19 pandemic, the typical acknowledgement period is extended to four days, not including any Friday (not including emergencies). Please make sure to read any out-of-office or other response messages for specific contact instructions.

Equity is not responsible for emails lost because of technical issues (e.g. email service blacklisting, SPAM or filter blocking) preventing delivery to the intended recipient.

Formal correspondence requiring an original signature or proof of delivery should be sent to Equity by registered mail or courier (signature required). During the COVID-19 pandemic Equity's 'physical' offices are closed until further notice. Please make unique delivery arrangements with the intended staff recipient for any communications requiring proof of delivery.