Service Standards

Service Standards help to ensure Equity's delivery of optimum service to members, and also provide realistic expectations. If we didn't get something quite right, or if Equity staff exceeded your expectations, we want to hear from you. Please share your experience, comments, compliments, complaints or criticisms with us. Your feedback is essential!

Equity's Service Standards policy identifies specific priorities regarding inquiry response times and procedures.

The policy clearly addresses the following important questions:

  • What should a member be able to expect?
  • What should an engager expect?
  • Does every request have the same importance?
  • What criteria does Equity use to determine whose question is answered first?



Send Us Your Feedback

Email us at for more information or to address a service issue or complaint. Please include:

  • First and last name
  • Equity member number
  • Detailed description of the issue
  • Any corresponding information

You will be advised of the outcome of your enquiry once it has been reviewed.


An official Service Standard enquiry must be received via email to or in writing sent to Equity's National Office. Once received and reviewed, you will be advised of the outcome of your enquiry.


Need More Information

Email with any questions or comments.

PLEASE NOTE: To view Equity's "Accessible Visitor Service Plan", please click here.