Open Monday to Friday 9:00 a.m. - 5:00 p.m. (ET) except on statutory / public holidays.
Open Monday to Friday 9:00 a.m. - 5:00 p.m. (PT) except on statutory / public holidays. (Western office is closed daily between 12:00 p.m. and 1:00 p.m.)
Emergencies outside of business hours: An after-hours emergency related to a health and safety issue or non-payment of contractual fees, which cannot wait until a Business Rep is available on the next business day, may be reported by calling the National Office at 1-800-387-1856 (416-867-9165 in Toronto). Press '4' when you hear the auto-attendant and leave a detailed message when prompted. Your call will be responded to as soon as possible.
Call recordings: Please note that your call may be recorded for training and quality purposes, as outlined in the Call Recording Policy.