Friday, December 06, 2013
(updated May 27, 2013)
Service Standards policy
Service Standards are an important way for Canadian Actors' Equity Association (Equity) to ensure the delivery of optimum service levels while also providing realistic expectations. Equity's Service Standards policy identifies specific priorities regarding inquiry response times and procedures.
Equity is a complex organization, processing between 13,000 and 14,000 contracts per year for over 2,000 separate productions. It is not unusual for Equity's reception to receive nearly 100 phone calls in a day between our two offices. The volume of agreements and polices we manage is huge and most require significant staff assistance and information.
What should a member be able to expect?
What should an engager expect?
Does every request have the same importance?
What criteria does Equity use to determine whose question is answered first?
policy clearly addresses these important questions.
for more information or to address a service issue or complaint.
Canadian Actors' Equity Association 2013 All rights reserved
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