Friday, May 24, 2013
(updated August 9, 2011)
Service Standards policy
Service Standards are an important way for Canadian Actors' Equity Association (Equity) to ensure the delivery of optimum service levels while also providing realistic expectations. Equity's Service Standards policy identifies specific priorities regarding inquiry response times and procedures.
Equity is a complex organization, processing between 13,000 and 14,000 contracts per year for over 2,000 separate productions. It is not unusual for Equity's reception to receive nearly 100 phone calls in a day between our two offices. The volume of agreements and polices we manage is huge and most require significant staff assistance and information.
What should a member be able to expect?
What should an engager expect?
Does every request have the same importance?
What criteria does Equity use to determine whose question is answered first?
Equity's Service Standards policy clearly addresses these important questions.
Canadian Actors' Equity Association 2012 All rights reserved
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